01
Program Recovery
Led the recovery and modernization of a large-scale Salesforce transformation supporting approximately 1,300 users.
Leadership contribution
- Reset governance, architecture, DevOps, vendor strategy, and delivery controls.
- Advanced Service Cloud, Financial Services Cloud, OmniStudio, MuleSoft, Snowflake, and enterprise integration capabilities.
- Improved the conditions for platform stability, adoption, release confidence, and business value.
